Store Policies

All Sales Final

All purchases from Velvet Hammer are final. We do not accept returns or exchanges. We stand behind every piece in our collection — if you have any doubts before purchasing, please reach out. We'd rather answer every question than have you walk away unhappy.

Need More Photos? Just Ask.

We want you to feel completely confident before you buy. If you'd like additional photos, close-ups, or detail shots of any item, simply contact us before purchasing and we'll be happy to provide them. Your satisfaction matters to us.

Certificate of Authenticity

Every item sold by Velvet Hammer comes with a Certificate of Authenticity (COA). We take authenticity seriously — each piece is carefully verified so you can shop with complete confidence.

Shipping

We offer free shipping on all orders over $500. Orders under $500 may be subject to a shipping fee calculated at checkout. All orders are carefully packaged to ensure your piece arrives safely.

Questions?

We're here to help. Reach out anytime — we love talking about our pieces and want every Velvet Hammer customer to feel taken care of. Email us anytime at hello@velvethammerluxury.com and someone will be in touch with you withing 24 hours.