Shipping Policy

Every bag we send out was chosen with care — and it ships the same way. Here's everything you need to know about how your piece gets from our hands to yours.

Processing Time

Orders ship within 1–2 business days (Monday–Friday, excluding US holidays). Each bag receives a final condition check and is carefully packaged before it leaves us. You'll receive a confirmation email with tracking the moment your order is on its way.

Shipping Rates

United States

• Free shipping on orders of $500 or more
• Orders under $500 ship for a flat rate of $[15] via insured, trackable service

International

• We ship worldwide. Rates are calculated at checkout based on destination and declared value, and all international shipments are fully insured and trackable.

Signature & Insurance

Because we deal in authenticated luxury goods, all orders are shipped with full insurance, and orders over $[500] require an adult signature upon delivery. This protects your investment — please plan to have someone available to sign, or use a work address if that's easier.

We do not ship to PO boxes, APO/FPO addresses, or freight forwarders on orders over $[1,000], as these cannot be insured or signature-verified reliably.

Delivery Estimates

Once shipped, typical transit times are:

• US domestic: 2–5 business days
• Canada: 5–10 business days
• International: 7–21 business days, depending on destination and customs processing

These are estimates, not guarantees — carriers and customs occasionally have their own ideas about timing.

Customs, Duties & Import Taxes (International Orders)

International customers are responsible for any customs duties, import taxes, VAT, or brokerage fees assessed by their country. These charges are not included in your order total and are collected by your local customs authority or carrier upon delivery.

We are legally required to declare the full purchase value on all customs forms — we cannot mark items as "gifts" or declare a lower value, so please don't ask (we'd rather keep you, and ourselves, out of trouble).

If a package is refused due to unpaid duties and returned to us, we will refund the item price minus original shipping costs and any return fees charged by the carrier.

Order Changes & Address Accuracy

Please double-check your shipping address at checkout — we cannot reroute a package once it has shipped. If you catch an error, contact us at [hello@velvethammerluxury.com] immediately; if the order hasn't shipped yet, we'll gladly fix it.

Packages returned to us due to an incorrect address can be reshipped at the buyer's expense.

Lost, Stolen, or Damaged Packages

Every shipment is insured, so you're covered. If your package arrives damaged, or tracking shows it as lost, contact us within 5 days of the delivery date (or expected delivery date) with your order number and, for damage, photos of the box and item as received. We'll open a claim with the carrier and work with you toward a replacement of value or refund.

Once a package shows as delivered with signature confirmation, responsibility transfers to the buyer. For orders without signature requirement, please retrieve packages promptly — we recommend shipping to an address where someone is home.

Questions?

We're a small, family-run shop, which means when you email us, you get us — not a ticket queue. Reach out anytime at [hello@velvethammerluxury.com].