Get in Touch

We're a small, family-run shop based in Portland, Oregon — which means when you reach out, you're talking to the people who actually found, authenticated, and photographed the bag you're eyeing. No ticket queues, no scripts.

Email

[hello@velvethammerluxury.com]

This is the fastest way to reach us. We respond within 1 business day, usually much sooner. Email us about:

• Questions about a specific bag (condition, measurements, more photos — happy to send them)
• Order status and shipping
• Authentication questions
• Returns

Looking for Something Specific?

If there's a bag you've been hunting for, tell us. Sourcing is genuinely our favorite part of this business — send us the brand, style, and your budget, and we'll keep an eye out. No obligation, no pressure. When we find it, you'll be the first to know.

[hello@velvethammerluxury.com] with the subject line "Bag Hunt"

Selling or Consigning?

Have a piece you're ready to let go of? We'd love to see it. Email us photos (front, back, interior, hardware, and any wear), the brand and style name, and what you're hoping to get for it. We'll respond with an honest assessment — and we do mean honest.

Follow Along

New arrivals drop on our socials first:

• Instagram: [@velvet_hammer_luxury]
• Facebook: [Velvet Hammer Luxury]

Please note: returns require prior authorization — email us first and we'll send instructions.